1.Shipping Partners and Delivery Timeframes:

We are dedicated to delivering your orders safely and promptly. To achieve this, we collaborate with reliable courier partners both nationally and internationally, including Bluedart, Delhivery, DHL, Aramex, and more. Please note:

• Domestic Shipping: We offer FREE SHIPPING ACROSS INDIA for all orders, whether prepaid or Cash on Delivery (COD).
• International Shipping: For orders outside India, additional shipping fees are charged based on the total weight of the order parcel. These charges are calculated during the checkout process.

2. Tax and Duties (International Orders):

When shipping internationally, it's important to be aware that various countries may impose import duties, customs charges, and taxes on shipped items. These additional charges are the responsibility of the customer upon delivery. Therefore, we recommend checking your country's tax policies before placing an international order. Please note that once the order is placed, we do not offer returns or cancellations for international orders. If customs charges are not accepted or paid by the customer, we cannot process product exchanges, returns, or payment refunds.

3. Order Dispatch Timeline:

• Our outfits are meticulously handcrafted, so it takes approximately 3-15 working days from the date of order placement to dispatch both domestic and international orders.
• During peak seasons, festivals, or unforeseen circumstances like political unrest, public curfews, or containment zones, there may be an additional delay of 5-10 days in order dispatch. Rest assured, if such delays occur, our team will inform you promptly via email or phone.

4. Receiving Your Order:

We want your order to reach you in perfect condition. If you receive a damaged, broken, or opened parcel, please follow these steps:

• Record a video and take images of the damaged parcel.
• Do not accept the order.
• Email the images and videos, along with your order number, to us.

We will use this information to swiftly resolve the issue and file claims with the shipment agency on your behalf.

5. Order Process:

 After placing an order on our website, we follow these steps:

• Process your order.
• Perform multi-level quality checks.
• Securely pack your items.
• Hand over the parcel to our trusted delivery partners.

Once your order is dispatched, we provide you with a unique tracking number via email and SMS. You can use this tracking number to monitor your order's delivery status on the courier partner's official website.

For any questions or concerns related to shipping, please feel free to contact our customer support team at [email protected] or +91 8745830689. We are here to assist you.

Payment Policy:

Worldwide Shipping: We are delighted to offer worldwide shipping, reaching over 220 destinations across the globe. To confirm the shipping eligibility for your city or country, please check during the order checkout process.

Order Cancellation: For both prepaid and Cash on Delivery (COD) orders, you have the option to cancel your order within 24 hours of placing it. To request an order cancellation, you can reach out to us via email at [email protected] or contact our customer support team at +91-8745830689. Our support is available from Monday to Saturday between 10:00 am and 6:00 pm.

Payment Options:We strive to provide you with convenient payment choices. You can select from various payment methods, including: Major

• Debit and Credit Cards
• Net Banking Options
• Recognized eWallets
• UPI (Unified Payments Interface)

For domestic orders, we also offer the Cash on Delivery (COD) option. Please note that the COD option is available for a maximum order value of ₹6,000 .

International Orders: For orders outside India, we exclusively offer prepaid payment options. We accept all major payment cards, including Mastercard, American Express, and Visa. Additionally, we welcome payments through well-recognized payment gateways such as PayPal and PayU.

Credit Note Usage: If you receive a credit note, it will be sent to your registered email address. The credit note can be applied once on our official website and must be used within 3 months from the date of issue.

We aim to provide you with a seamless and secure payment experience. If you have any questions or need further assistance regarding payments, please do not hesitate to contact our customer support team. We are here to assist you in making your shopping experience as smooth as possible.